Terms of Service

Article 1 – Preamble and Purpose

The Storm mobile application (hereinafter "the App") is intended to support outdoor activities — especially mountain excursions — for any individual preparing for a recreational mountain trip, excluding professional use (hereinafter "USER" or "USERS").

These Terms of Service govern the relationship between Storm and those who use the App.

By downloading the App and registering, the USER confirms that they have read and accept these terms without reservation.

Creating an account signifies the USER's unconditional acceptance of these Terms of Service and their commitment to abide by them.

Article 2 – Registration Requirements

2.1 – Technical Requirements

USERS must provide their own equipment, connection device, and internet access at their own expense. Note that some features may only be accessible offline through a paid subscription.

USERS are responsible for ensuring that their IT setup and device compatibility meet the App's requirements.

2.2 – Registration and Account Creation

Only natural persons may register for the App.

To access Storm services, the USER must create an account by completing an online form and providing the required identification details.

Registration is personal; each USER may only create one account.

By registering, the USER affirms and guarantees that:

• They are a natural person entering into this agreement as such.
• They are an adult legally entitled to make commitments under these Terms of Service.
• They are not registering in a professional or commercial capacity.

After creating an account, the USER must choose a password and agree to keep it confidential. Storm is not responsible for unauthorised access if the USER fails to maintain password confidentiality.

Identity, accuracy, and circumvention

The USER undertakes to provide accurate, complete, and up-to-date information and not to impersonate any third party.

The USER may not create multiple accounts, create accounts on behalf of third parties, use automated means to create accounts, or attempt to bypass any access restrictions, technical measures, or security controls implemented by Storm (including by using alternative email addresses, phone numbers, devices, proxies, VPNs, or any other method).

Storm reserves the right to request additional verification where necessary to protect the App, its USERS, or Storm’s legitimate interests (including security and fraud prevention).

2.3 – Right to Cancel

In accordance with the Consumer Code, the USER may cancel within fourteen calendar days from registration without needing to provide a reason or incur any penalties.

However, the cancellation right does not apply to service contracts that have begun with the USER's agreement before the end of the fourteen-day period. This applies each time the USER downloads the App on their mobile device.

2.4 – Deregistration and App Deletion

In addition to the cancellation right, the USER may deregister and delete their account at any time.

The USER may also uninstall the App from their phone at no charge.

Article 3 – Description of App Functions

3.1 – Free Version Services

Most features are provided free of charge. Additional free services may be introduced, and Storm reserves the right to modify this content at any time.

3.2 – Paid Subscription Services

Paid subscriptions offer access to extra functionalities described within the App. Storm reserves the right to modify these features at any time.

Please note that most functions of the App require an active internet connection.

Storm may limit the availability of certain features, content, or services to specific USERS based on technical constraints, subscription status, security requirements, anti-abuse measures, or verification status.

Article 4 – Pricing and Invoicing

Storm offers a free version of the App but reserves the right to convert it into a paid version.

Services provided via paid subscriptions are detailed in the App and available at the prices indicated.

Similarly, content available for one-time purchase is described in the App and sold at the stated prices.

Storm reserves the right to change tariffs at any time.

Paid subscriptions must be purchased directly through the smartphone store. At the end of each subscription period, renewal occurs automatically unless the USER cancels, without further notice.

Professional content is billed at the advertised rates, which may vary based on the chosen content, with payment processed through the smartphone store.

In line with Article L215-1 of the Consumer Code, for fixed-term contracts with tacit renewal, the consumer must be informed by written notice (by letter or email) between three and one month before the renewal date, clearly indicating the deadline for cancellation. If this notice is not provided, the consumer may terminate the contract at no cost from the renewal date.

Any advance payments made after the last renewal date — or, for open-ended agreements, after converting the initial fixed-term contract — will be refunded within thirty days of termination, minus any amounts corresponding to services rendered up to that point.

These provisions apply without prejudice to any specific consumer information rules applicable to certain agreements.

Articles L215-2, L215-3, and L241-3 of the Consumer Code further detail the application of these rules and consequences of non-refund, including interest on sums payable.

Mobile operators may charge the USER for the internet connection required to use the App.

Article 5 – USER Obligations

The USER agrees to:

• Follow the recommendations of Storm and these Terms of Service.
• Use the App responsibly and sensibly; it is not a substitute for professional mountain guidance.
• Avoid posting content (images, photos, comments, etc.) that violates public order, accepted behaviour standards, or harms third parties (e.g., defamation, invasion of privacy).
• Avoid posting content that infringes on third-party intellectual property rights.
• Adhere to all applicable laws and regulations.
• Use the App solely for personal purposes, not for professional or commercial use.
• Maintain the confidentiality of access credentials and immediately notify Storm of any suspected unauthorised access.

Prohibited security, abuse, and circumvention behaviour

The USER agrees not to:

• Create more than one account, create accounts on behalf of others, use false or misleading information, or otherwise attempt to conceal identity.
• Use any automated means (including scripts, bots, crawlers, or scraping tools) to access, interact with, or extract data from the App.
• Attempt to bypass or defeat any access controls, feature gating, rate limits, security controls, or other protective measures implemented by Storm.

Prohibited competitive and intelligence-gathering use

The USER agrees not to use the App, in whole or in part, for any purpose of competitive intelligence or to benefit a competing product or service, including (without limitation):

• Monitoring, benchmarking, evaluating, or analysing the App’s behaviour, features, pricing, availability, performance, or roadmap for a commercial purpose;
• Copying, reproducing, or deriving ideas, user flows, feature design, or functional behaviour for a competing product or service;
• Using the App on behalf of, or for the benefit of, a competitor or any person acting on behalf of a competitor.

The USER is fully responsible for any harm resulting from a failure to comply with these terms, and Storm disclaims any related liability.

Article 6 – Liability

6.1 – Liability for USER-Posted Content

Storm is not liable for any content posted by the USER (such as images, photos, or comments), but reserves the right to moderate or remove content that infringes on third-party rights or violates laws.

6.2 – App Accessibility and Malfunctions

Storm endeavours to keep the App accessible and operational, but this is a best-effort commitment rather than a guarantee. No liability is accepted for malfunctions caused by inadequate 3G/4G/5G coverage or poor GPS signal.

Storm reserves the right to temporarily suspend access for maintenance, repair, or upgrades while making efforts to minimise downtime.

The USER acknowledges that internet transmissions are inherently unreliable, that network restrictions may apply, and that users are responsible for securing their equipment and data from risks such as viruses or unauthorised access.

The USER uses the App at their own risk and must take appropriate precautions.

Storm will only be liable for malfunctions that prevent or severely impede access to the App, and only if such malfunctions are exclusively attributable to Storm. In such cases, liability is limited to providing access as per these Terms of Service.

No liability is assumed for any other damages, including indirect, material, or intangible losses (e.g., moral damage, financial loss, lost opportunities, or damage to reputation).

6.3 – USER Liability in Mountaineering Activities

The USER is solely responsible for using the App. Storm does not guarantee the quality, accuracy, or completeness of the information provided.

Storm is not liable for errors or omissions in any documents or content, or for any resulting loss, injury, or damage.

Minors should only use the App under adult supervision.

Information on the App is contributed mainly by non-professionals based on personal experience, activity level, and ability.

The USER acknowledges that the App's content may not fully meet their individual needs and must verify that the chosen route is appropriate, accurate, and accessible.

The App is a tool for assisting in decision-making, not a substitute for professional advice. The USER remains solely responsible for assessing their safety and physical capabilities.

The USER must consider route difficulty, terrain configuration, and their own technical and physical abilities, and should carry the necessary safety equipment.

Before departure, the USER should check details such as cable car schedules (if applicable), emergency numbers, weather forecasts, and any relevant municipal restrictions.

Storm accepts no liability for any incidents arising from the use or interpretation of App content.

Most App functions require an online connection; only the paid version allows offline viewing of previously downloaded content. It is the USER's responsibility to ensure access to content before any excursion.

Article 7 – Intellectual Property

7.1 – Storm's Intellectual Property Rights

The design, structure, graphics, text, and all content provided directly by Storm within the App are its property and protected by intellectual property laws.

Using the App grants USERS only a personal, non-transferable, and non-exclusive right to access and use the App and its content.

USERS may not reproduce, distribute, market, copy, translate, adapt, extract, or decompile any part of the App without Storm's prior written consent, except for content they have created or that belongs to a third party (subject to that party's licence terms).

For the avoidance of doubt, the prohibited acts in this Article include any attempt to observe, analyse, or reproduce the App’s functional behaviour, user flows, feature presentation, or technical implementation for the purpose of creating, improving, or operating a competing product or service.

7.2 – Storm Winter Generated Imagery

Certain map layers within the App, including but not limited to the “Storm Winter” layer, constitute a derived visual product generated through the substantial transformation of third-party geospatial datasets used under applicable licences and terms.

The generation process produces independently rendered, stylised imagery for cartographic display.

Storm Winter does not reproduce official imagery products and is not affiliated with, endorsed by, or supplied by the original data providers.

Where required, appropriate attributions and licence references for underlying datasets are made available within the App and associated documentation.

Subject to applicable third-party licence terms, the resulting rendered tiles, visual styling, compilation, and generation logic constitute an original creative work owned by Storm. Copyright in the Storm Winter rendering and associated visual elements belongs to Storm.

For the avoidance of doubt:

• Storm does not claim ownership over underlying third-party datasets.
• Underlying imagery and datasets remain the property of their respective providers.
• Storm’s intellectual property rights relate solely to the transformation process, rendering logic, visual stylisation, compilation, and resulting generated outputs.

7.3 – USER's Intellectual Property Rights

The USER retains full intellectual property rights over any original content they post on the App (such as experiences, route creations, text, photos, etc.), as defined by intellectual property law.

However, factual data — which does not reflect personal creativity — is not protected by copyright and may be freely used.

By posting content, the USER agrees that it may be shared with other App users.

The USER further consents that any reviews or comments regarding their excursion may be publicly displayed on the App. The USER may choose to disable sharing if desired.

The USER grants Storm worldwide, perpetual rights to reproduce, modify, and display their content on the App without financial compensation.

Additionally, the USER confirms that they either own the rights to the content posted or have secured the necessary permissions for its distribution, and that any individuals represented in the content have consented to its use.

The USER releases Storm from any third-party claims related to intellectual property violations.

7.4 – Third-Party Intellectual Property Rights

Some content on the App is owned by third-party publishers. The USER is responsible for reviewing and complying with the licence terms associated with such content, which will be identified by the appropriate logos and licence references. For example, content provided under the Creative Commons BY-NC-SA licence is subject to the terms available at https://creativecommons.org/licenses/by-sa/3.0/deed.en.

Article 8 – Personal Information

Data Collected: Storm collects personal information provided voluntarily by the USER through the App, such as name and email address.

Purpose:

• To enable the USER to create an account and identify themselves within the community.
• To tailor the services and excursions offered by Storm to the USER.
• To communicate with the USER via email about new services available on the App.

The USER authorises Storm to store this information for operating the App, profiling USERS, and managing customer relations.

Data may be shared with technical service providers (e.g., IT support, hosting services) as necessary to fulfil the USER's requests.

Personal information will not be transferred outside the European Union.

The USER agrees that Storm may also use their personal information for its marketing activities.

Data Retention: The data is stored only as long as necessary to fulfil the purposes stated above.

Under current French and European regulations, USERS have the right to:

• Object to the use of their personal data for purposes other than those consented to, for legitimate reasons.
• Object at no cost to the use of their data for current or future commercial processing.
• Be informed about how their personal data is processed.
• Request details about data processing activities and, if appropriate, object to the reasoning behind such processing.
• Obtain a copy of their data and request correction, portability, updating, or deletion of all or part of it.

For any queries regarding privacy, the USER may contact Storm at: support/at/storm.ski

Users may disable geo-tracking at any time, though doing so may limit access to certain App features. Similarly, USERS can delete their travel history and any personal content they have shared.

Article 9 – Data Security

Storm is committed to protecting USERS' personal data against damage, loss, unauthorised access, disclosure, alteration, or destruction by:

• Employing SSL encryption during data transmission.
• Upholding strict confidentiality standards.
• Regularly backing up data.

Article 10 – Account Restriction, Termination, and Access Removal

If the USER fails to meet their obligations, Storm reserves the right to restrict, suspend, or terminate the USER’s account and remove access to the App, as well as to pursue any claims for damages where applicable.

10.1 – Correctable breach

If the breach is correctable, Storm may notify the USER by email and provide a reasonable period to remedy the breach. If the USER fails to remedy the breach within the specified period, Storm may terminate the agreement and delete the account.

10.2 – Serious breach, security, abuse, or circumvention (immediate measures)

Where Storm reasonably suspects or identifies a serious breach, fraud, abuse, circumvention of restrictions, unauthorised access, automated usage, competitive intelligence use, or any activity that threatens the security, integrity, availability, or proper functioning of the App (or harms Storm’s legitimate interests or other USERS), Storm may immediately restrict or suspend access, and may terminate the account without prior notice.

Where appropriate, Storm may inform the USER by email after such measures have been taken. Storm may also request additional verification before restoring access.

10.3 – Consequences of termination

In any event of restriction, suspension, or termination, the USER must immediately cease all use of the App and its content.

Article 11 – Force Majeure

Storm is not liable for any failure to perform its obligations if such failure is due to an unforeseeable, irresistible external event (force majeure) that prevents or unduly complicates performance.

Article 12 – Non-Waiver

If Storm does not enforce any provision of these Terms of Service, it does not waive its right to enforce that or any other provision in the future.

Article 13 – Amendments and Applicable Version

Storm reserves the right to amend these Terms of Service at any time without prior notice.

The USER will be notified of any changes via the email provided during registration. Continued use of the App indicates acceptance of the updated terms.

If discrepancies exist between the French version and any translation, the French version shall prevail.

Article 14 – Transfer

The USER authorises Storm to assign its rights and obligations under these Terms of Service to any other legal entity in the event of a merger, acquisition, transfer of goodwill, or similar operation. The new entity will assume all rights and obligations previously held by Storm.

Article 15 – Severability

If any provision of these Terms of Service is found to be invalid, the remaining provisions shall remain in effect, except where the invalid provision is inseparable from the remainder.

Article 16 – Governing Law and Jurisdiction

16.1 – Governing Law

These Terms of Service are governed by French law.

16.2 – Dispute Resolution

In the event of a dispute regarding these Terms of Service or the use of the App, the USER may, free of charge, refer the matter to an external consumer ombudsman as provided by the Consumer Code. Details and a list of ombudsman bodies can be found on the European Online Dispute Resolution platform at https://webgate.ec.europa.eu/odr/main/?event=main.home.show.

16.3 – Jurisdiction

If mediation fails, jurisdiction will lie with the French courts, with the competent court determined by the prevailing procedural rules in France at the time of the dispute.